TRM For HR Leaders
Total Relationship Management
I understand the challenges you're facing.
You're feeling exhausted, drained of energy.
Despite your efforts, you're struggling.
You're acutely aware of the issues plaguing the organization and its managers.
You're eager to make a difference but often feel unsure of how to proceed.
The weight of everyone's expectations rests heavily on your shoulders.
Yet, despite your best efforts, progress seems elusive.
It's incredibly frustrating.
Let me be candid with you,
You're skilled at offering advice; it's a significant aspect of your role.
I'm not here to develop you into a counselor.
In my view, there are instances where approaching situations solely as consultants might lead to a disconnect with our audience.
Such efforts may prove futile and fail to yield results.
That's precisely why I developed the TRM method.
This methodology enables you to support managers not just by dispensing advice but also by coaching and empowering them.
By adopting a coaching approach rather than solely consulting, you can ignite action and drive tangible outcomes, especially in scenarios where traditional consultation falls short.
This is the essence of what I aim to impart through the specialized course tailored for HR leaders like yourself.
The course will equip you with skills that will benefit you on three distinct fronts:
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Firstly, you'll gain practical tools for conducting coaching sessions with managers.
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Secondly, you'll master a method that empowers you to teach managers how to excel as mentors for their employees.
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These tools will also enhance your ability to become your own coach, fostering personal growth beyond your professional endeavors.
Course Outline
Divided into two distinct sections, the course will unfold over weekly sessions, each spanning a duration of two hours.
Section 1: Sessions 1-5
Introduction to TRM Methodology: Understanding the core principles of TRM including Self-awareness, Non-judgment, Curiosity, Inquiry, and Body Signals.
Section 2: Sessions 6-10
Application and Practice: Practical application of the TRM method through simulated scenarios and real-world case studies.
Main content
Session 1 – HR as a Coach
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Differentiating between consulting and coaching methodologies.
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Identifying appropriate scenarios for utilizing coaching techniques with managers.
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Techniques for transforming counterproductive thoughts into productive ones.
Session 2 – Addressing Inadequate Behaviors
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Learn how to facilitate a “Space of effective choices".
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Recognizing signs of inadequate behaviors in ourselves and the managers we support.
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Understanding and utilizing "Stop signs" to navigate away from ineffective behaviors.
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Creating a supportive environment for effective decision-making.
Session 3 – Embracing the "Don't Know Mind"
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Exploring the relationship between personal judgments and coaching effectiveness.
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Practicing methods for recognizing and managing personal biases.
Session 4 – Curiosity and Inquiry Techniques
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Utilizing curiosity and inquiry as effective coaching tools.
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Strategies for overcoming resistance encountered while coaching managers.
Session 5 – Understanding the CAR Model
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Comprehensive exploration of the CAR model: Communication, Accountability, and Relationship dynamics within coaching interactions.
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Session 6-9 – Practical Application
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Hands-on practice of TRM methodology through role-play and interactive exercises.
Session 10 – Final Summary
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Reviewing the importance of holistic coaching processes and ensuring completeness in coaching engagements.
At the culmination of this course, you'll walk away with invaluable assets:
Firstly, practical tools that equip you to adeptly guide and nurture the managers at the helm of your organization.
Secondly, a proven method that you can pass on to managers, fostering a standardized management language organization-wide. This fosters managerial growth and catalyzes superior outcomes for the organization.
You'll also gain the autonomy to create tailored training environments, leveraging a method crafted specifically for HR leaders seeking to expand their influence within the organization.
Furthermore, you'll emerge from the course with a deeper understanding of yourself, uncovering hidden factors influencing your ability to achieve results. Consider this course a gift to yourself—an investment in your personal well-being. By the end, you'll find yourself in a more relaxed state, expending less effort and reveling in a newfound sense of clarity. Because ultimately, who deserves this transformation more than you?
Who is this course designed for?
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HR Leaders who are ready to step into their professional power, positioning themselves as influential guides and developers of key personnel within their organization.
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HR Leaders within expanding companies seeking specialized training tools tailored for managerial development.
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HR leaders aiming to enhance their ability to effectively work with and coach managers.
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Professionals seeking to break free from stagnation and embrace fresh perspectives in their careers.
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Those who recognize the potency of merging advisory roles with executive coaching and wish to specialize in this domain.
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HR Leaders who grasp the importance of their own continual development to create an environment conducive to managerial growth.
It is nice to meet you,
I'm Raaya Efrati.
For a decade, I navigated and orchestrated human resources operations within global technology enterprises. Over the past 17 years, I've partnered with management teams and HR VPs in growing organizations, addressing managerial and organizational challenges.
With a Bachelor's degree in Behavioral Sciences, a Master's in Labor Studies, and certifications from various mindfulness and personal development programs—including the Satya method, MBSR and Buddhism studies—I bring a rich tapestry of expertise to the table.
The inception of the TRM (Total Relationship Management) method stemmed from years of hands-on experience guiding managers. It's a culmination of my fervent desire to share these practices with HR leaders, both for professional application with managers and for empowering managers to replicate with their teams.
My mission is simple: to empower the managers I work with to unlock their fullest potential, thereby driving more impactful outcomes for their organizations.
Having witnessed firsthand the transformative power of this approach on both personal and organizational levels, I'm eager to impart the wisdom and insights gleaned from my years of experience, supporting numerous managers along their journey to success.
The secret I uncovered is profound:
Throughout my years of experience, I've realized that the more I invest in my personal development, the more effectively I can understand and support the managers I work with. This insight has led me to a pivotal realization: by enhancing my own self-awareness and growth, I can create a space that facilitates their self-discovery and empowers them to excel in their roles.
This journey is nothing short of a lifelong pursuit for me. I firmly believe that personal development is a continuous journey—one that parallels the ongoing evolution of managerial skills. It's a captivating odyssey, and I'm deeply passionate about sharing everything I've learned and gained along the way with fellow HR leaders who are ready to embark on this transformative journey with me.
What are HR Leaders saying about the course
Orit Stanton - VP People Justt
The course initially opens a doorway to the notion that we hold the power to create a space of choice. This includes choosing how we present ourselves, how we respond to situations, and how we take ownership of our actions. On a pragmatic level, the course equips participants with invaluable listening tools and practical coaching techniques that can be seamlessly integrated into our interactions across various organizational interfaces.
Raaya serves as an exceptional instructor, effortlessly rendering complex content accessible. Her precision and refinement add an extra layer of value to the course experience.
This course amalgamates diverse practices and teachings into a practical yet profound method. Ultimately, it empowers us as HR leaders to navigate our roles within organizations more effectively. And let's not forget, it serves as a gentle reminder to simply breathe amidst the hustle and bustle of our professional lives.
Yael Sapir Zehavi - VP HR Tailor Brands
The course led by Raaya serves as a gateway to uncovering our potential as HR professionals beyond the confines of routine, and empowers us to guide managers and staff to operate outside of their own limitations.
Raaya, smilar to a magician, expertly employs her knowledge and precision to guide the group towards a realm of endless possibilities. She provides practical tools that enable us to carry the insights gained within the course into our everyday professional lives.
Regardless of prior training experience, this course has the transformative power to elevate your proficiency in your role, making you more effective than ever before.
Doron Shahaf - VP HR PayEM
I recently had the privilege of participating in one of Raaya's training courses. Initially, I sought out Raaya's guidance to support me in my new role as VP of Human Resources, upon a recommendation. Raaya also suggested that I enroll in her course to enrich my training toolkit.
The course exceeded my expectations. Raaya fostered a special group dynamic, creating a safe space for sharing while maintaining a highly professional and supportive atmosphere conducive to consultations, idea generation, and collaboration. Raaya's guidance went beyond imparting knowledge; she served as a excellent role model for group facilitation. The information and materials shared throughout the course were not only practical but immediately applicable from our very first session.
Throughout the course, I learned invaluable skills such as creating possibilities for myself and those I work with, enhancing my listening abilities, and cultivating moments of self-reflection. Above all, I gained tools that will continue to serve me well beyond the course's conclusion.
Lilit Hagemeier - VP People, Cymbio
By a stroke of luck, I stumbled upon the TRM course , thanks to a post on the Human Resources forum. Upon learning about it, I promptly reached out to Raaya for details and realized that this was precisely the course I needed at this juncture in my career.
The small, intimate group setting provided an ideal environment for learning right from the inaugural session. Learning primarily through observation, attentive listening, and hands-on experience, I found myself immersed in a rich learning journey.
Raaya, with her unique style of quiet leadership, expertly guided and accompanied us through each meeting. Her ability for diagnosing issues, attention to detail, and commitment to process completion fostered a continuous, high-caliber, and deeply meaningful learning experience.
Throughout the course, I discovered the value of listening attentively, taking mindful breaths, suspending judgment, and cultivating presence. I learned the importance of asking questions, even if they went unanswered, and recognized the need for personal time and space.
I am immensely grateful for the opportunity to explore, learn, and refine my skills and tools. Thank you for imparting wisdom through experiential learning, attentive observation, and active listening. And most of all, thank you for helping me distill the essence of myself.
Orna Perry-Michelini - VP HR Communix Lt
I consider myself fortunate to have crossed paths with Raaya and to have been part of the first cohort. It was an enriching experience that has positively impacted both my professional and personal life. Raaya proved to be not only an exceptional guide but also a compassionate and attentive professional. The practical tools she provided were seamlessly integrated into my daily routine, enabling me to respond thoughtfully and break free from automatic responses when collaborating with teams and managers. On a personal level, Raaya encouraged introspection and reminded me of the importance of taking a moment to "breathe" and strive for continual improvement.
Shira Raz - Director HR Silk
I can't explain it, but Raaya somehow magically brought together a fantastic group of professional women in one (virtual) room, every week for two and a half hours, across 10 meetings. The way Raaya managed our professional discussions was spot-on and truly valuable.
The alignment between the course's theoretical model and the discussions during our meetings was exceptional—it was a real case of "walking the talk." This aspect was particularly important to me. This wasn't just another course where they talk about things; it was a course where they actually put those principles into action.
I feel like I left the course with a bunch of practical tools that I use in my everyday work. Thanks to the opportunities for practice during the sessions and in my daily tasks, as well as the chance to bring questions and dilemmas back to the group, I've strengthened my skills and expanded my toolbox for supporting managers in my organization.
I highly recommend it!
Anat Keidar - VP HR Shopic
I was lucky enough to join Raaya's course, and let me tell you, it was a game-changer. Despite being on Zoom, Raaya managed to foster a sense of closeness and openness within the group. She asked all the right questions and focused on the most important points.
I walked away from each session with tools that I use every single day, and I couldn't wait for the next meeting. If you're looking to grow personally and professionally and get the most out of yourself and others, I highly recommend this course. Trust me, you won't regret it.
Merav Schlesinger - VP of People AppsFlyer
Raaya is hands down one of the smartest and most seasoned professionals I've ever had the pleasure of meeting. Despite her extensive experience working with managers, she continually brings a fresh, emotional, and profound perspective to the table. This not only enhances our understanding of consulting work but also deepens our self-awareness in the process.
Hadas Hermon - VP of People Cyolo
Participating in the TRM course is an awesome chance to not only boost your training skills but also to learn more about yourself and expand your professional network. When I met Raaya, I wasn't surprised to find that the team was top-notch—strong and professional.
Raaya, true to form, had the ability of making everyone feel valued and supported. As HR professionals who are used to giving and empowering others, I highly recommend giving yourself the gift of introspection and beefing up your toolbox.
Rakia Offer - Human Resources Director Cybereason
Raaya's TRM course was like a breath of fresh air for me amidst my hectic routine. It provided a virtual space where I could share and brainstorm with colleagues in the field. The two hours a week dedicated to learning about communication, the mind-body connection, and interpersonal dynamics were truly eye-opening.
Raaya's guidance was incredibly sensitive and insightful. She has the talent to convey messages effectively and draw clear conclusions through hands-on practice, making it easy to apply what we learned in our everyday lives.
With years of experience in counseling, Raaya provided personalized treatment, guidance, and mentorship to each participant. I highly recommend this course to anyone looking to gain a new perspective on relationships in both work and life. It's definitely worth it!
Oren Ginat - Senior HRBP Amazon
Raaya skillfully crafted an intimate and secure environment in the course, allowing each participant to express themselves authentically. This setting facilitated genuine and profound learning, drawing from real-life scenarios in both work and personal life. Raaya has the ability for sharpening in on essential questions, empowering us as HR professionals to broaden our choices and responses. It's like a piano player discovering new keys, producing music that's richer and more harmonious than ever before.
Hadas Markovitz - HR Manager Symantec
This course stands out as one of the most impactful experiences of my life. The combination of an intimate, high-caliber group, captivating and precise content, open dialogue, and instructive interactions led to a profound journey of self-discovery week after week. Moreover, I gained practical tools that I continue to apply in my daily life. I am confident that these tools and
insights will play an even greater role in shaping my professional journey moving forward
Odin Hendelman - VP HR Voyantis
When I heard about Raaya's course from someone I deeply admire, I knew it was an opportunity I couldn't pass up. It felt like a chance to learn, grow, and challenge myself on both professional and personal levels.
During the meetings, I found myself thinking, "Wow, I'm so lucky to be here!" It was eye-opening to see the value in setting aside a few hours each week to invest in myself. And I quickly realized that this investment wouldn't just benefit me—it would ripple out to positively impact others too.
What stood out to me the most was the incredible colleagues I met during the course. They were all serious, supportive, and genuinely eager to listen and offer advice based on their own experiences.
This is an experience I wholeheartedly recommend to all HR professionals. Taking time to listen to yourself and prioritize self-care is truly invaluable.
Thank you, Raaya, for an unforgettable journey, and thank you for just being yourself—you're truly amazing.
Dafna Lipowicz - VP HR Alarum
I initially joined Raaya's course to gain professional tools, but what I experienced went far beyond that.
Unexpectedly, the course "opened my eyes" and touched my heart, fundamentally altering my perspectives and approaches—not just regarding my role as a human resources manager, but also in how I view myself as a person.
What's truly remarkable is that Raaya's method teaches us that all the tools we need are already within us. Through simple techniques, she shows us how to tap into and amplify these innate abilities.
With Raaya's openness, accessibility, and professionalism, she creates an intimate and safe space where participants feel comfortable sharing—even in a virtual setting. We not only share our experiences but also support each other through significant professional decisions.
I highly recommend this course. It's a precious gift that we, as individuals who are there for others, owe to ourselves.
Where? When? How much?
The course will take place weekly on Friday mornings for two and a half hours.
Meeting hours: 9:00-11:30
9:00-11:00 - The first two hours will be dedicated to learning.
11:00-11:30 - An optional half-hour session will be available for those interested, where I'll address personal questions and offer opportunities for deeper exploration.
The meetings will be conducted via Zoom.
Questions and Answers:
Will personal disclosure be required?
No, personal disclosure is not mandatory during the course. The atmosphere of openness is fostered throughout the meetings, with the understanding that participants all face similar challenges. While the work is personal within the group, you have the autonomy to set your own boundaries without any pressure or obligation to share.
Will I leave with practical tools?
Absolutely. You will acquire practical tools for your own work as well as tools and practices for supporting the managers you work with in your organization.
Is prior training experience required?
No, prior training experience is not necessary. Your professional experience is sufficient.
Will there be a recording of the meetings?
Yes, the meetings will be recorded. If you are unable to attend a session, you can watch the recorded meeting at your convenience.